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Your Account Starts Here: Terms You Should Read

When you open an account with mimibet, you're entering into a straightforward agreement that protects both of us.

Account Creation RulesWithdrawal & VerificationData & Account Security
Explore the Lobby Read FAQ
mimibet Your Account Starts Here: Terms You Should Read
REACH US ANYTIME

How to Contact Us About Terms Questions

Live Chat Open the chat widget in the bottom right of the lobby. Our team in Semarang answers between 08:00–23:00 Indonesia time, seven days a week. Queries about account restrictions or term disputes get a response within two hours.
Email Support Send term-related queries to [email protected]. Include your account username and a clear description of your question. We aim to reply within 24 hours on business days.
In-App Help Tap Settings > Help Centre > Terms & Policies from inside the mimibet app. You'll find a searchable FAQ and links to request a copy of our full legal documents or dispute a charge.
HOW WE PROTECT YOU

Security, Data Handling and Your Rights

Account Verification

Every deposit requires identity verification. We cross-check your name, date of birth and ID document against official records. Live table and sportsbook access are verified once; slot rooms load immediately after first successful deposit to speed up your play.

Encryption & Storage

Your payment details, login credentials and betting history are encrypted using industry-standard TLS 1.3. Servers are hosted in isolated data centres with automatic backups. We do not store full credit-card numbers; DANA, OVO, GoPay and QRIS transactions use tokenised payment links.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track page behaviour (game names you click, lobby load time, deposit-flow drop-offs). You can disable non-essential cookies in Settings without losing account access, though page load may be slower.

Data Retention

Account data is kept for seven years after closure for tax and AML compliance. Personal data older than two years is anonymised unless an active dispute or pending withdrawal exists. You can request a data export or deletion by emailing [email protected] with your username.

Account Access Control

Change your password anytime from Account Settings. If your account is compromised, disable all active sessions immediately via the Security tab, then contact live chat. We'll freeze your account pending identity verification within one hour.

Dispute Resolution

If you believe a charge is wrong or a withdrawal was blocked unfairly, submit a formal dispute within 30 days via the Help Centre. Include transaction ID, screenshots and a description. Our compliance team reviews within five business days and replies via email.

Questions About Your Rights and Our Terms

No. Each person is permitted one account. We detect duplicate accounts using device ID, IP address and payment method. Duplicate accounts are closed, deposits forfeited, and withdrawals cancelled. If you need a fresh account, email [email protected] to request closure of the old one first.

Go to Settings > Account > Close Account and confirm. Pending withdrawals are processed; remaining balance is refunded to your deposit method within three business days. Your data is retained for seven years unless you request deletion in writing. Reactivation is not possible after closure.

Verification takes 24–48 hours. Once verified, transfers to DANA, OVO, GoPay and QRIS usually clear in under a minute. Bank transfers take 1–3 business days depending on your bank's processing time. Weekend and public-holiday withdrawals may delay by one extra day.

We notify you of material changes via in-app banner at least 14 days before they take effect. Non-material changes (typos, clarifications) take effect immediately. Continued use of your account after the notice period means you accept the new terms. Objections must be emailed to [email protected] within the 14-day window.

We collect name, date of birth, email, phone number, ID document, payment method and device info for identity verification, fraud prevention and compliance. We do not sell your data. It's shared only with payment processors, banks and regulators where required by law. You can request a full export via Settings > Privacy > Download My Data.

We'll freeze your account and email you within one hour with next steps. You must verify your identity by replying with a photo ID and recent bank statement. If fraud is confirmed, we close the account, void the disputed transactions and report to the relevant authorities. Legitimate users are reinstated within 24 hours of verification.

Deposits are final; they cannot be refunded or reversed except in fraud cases. Bets placed are resolved according to the outcome; they cannot be cancelled once accepted. Withdrawals cannot be reversed after submission unless the receiving bank rejects the payment, in which case the funds return to your account within 5–7 business days.

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